Setup &  Support

JourneyHub connects your phone with Bluetooth beacons and your building’s elevator system, letting you call the lift from your phone and skip the queue. Your own, personal, touchless elevator call button.

No, JourneyHub does not track your location when you are not using the app. JourneyHub only uses your location when you call the lift to make sure you are in the building.

Email your issue to info@journeyhup.app or visit fill out our support contact form.

JourneyHub’s privacy policy is available to be viewed on our website at www.JourneyHub.com.au/privacy.

Your phone number is used as a digital identifier to verify and connect your account to your device.

After following the intructions in the JourneyHub invitation SMS, open the app when in the lift lobby of your building and it will automatically connect with your building’s elevator access control system.

Each building with JourneyHub installed will have its own 6 digit ID code. This code must be entered into your JourneyHub app before gaining access to the public floors of the building (as they are protected by elevator access control).

Create an account by following the instructions in the SMS invitation and by downloading the JourneyHub app.

As JourneyHub uses the building's elevator floor access control system you will be given permission to access floors available to you. If you believe that you have been denied permission to a floor that you need, please contact your administrator to ask for permission to access the floor you need.

The elevator can at times be ready very quickly, so make sure you are close enough to catch the lift if it is available right away. Also keep an eye out for which lift you need to board.